A passenger said a stranger took his family from Seattle to Vancouver so they could make their cruise after Air Canada canceled their flight, a report said

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Chelsea Smith says she and her family were due to fly to Vancouver from Seattle-Tacoma airport.Google Map; Cole Burston / Getty Images

  • A woman says a stranger took her family from Seattle to Vancouver after the flight was cancelled.

  • According to Chelsea Smith, another flight was offered, but it would not come when they needed it.

  • Smith said there was a long line of passengers in Seattle but no staff to check in bags.

A passenger says a stranger took his family from Seattle to Vancouver so they could make their cruise after it was canceled at the last minute by Air Canada.

Chelsea Smith, her husband and their three-year-old son were scheduled to leave the Seattle-Tacoma airport at 6 a.m. on Sunday to go on a cruise to Vancouver. However, none of the staff were working at the Air Canada bag drop, despite the long line of passengers waiting to drop off their luggage, according to Smith, who commented. A Tiktok video.

“No one ever showed up to the ticket gate to pick up our bags,” she said.

In an interview with a Canadian news outlet daily hive urbanized, Smith said: “The lineup at the airport was completely down the aisle. There were just hundreds of people waiting.”

Smith said in a TikTok video that the flight was abruptly canceled upon arrival at 6 a.m. and other flights that departed that morning were also cancelled.

An Air Canada spokesperson told Daily Hive Urbanized that the flight was canceled because the third-party provider operating the airline’s flights from Seattle did not have enough staff. The spokesperson said that all the passengers were rebooked on the flights within 24 hours.

Smith said in her video that Air Canada offered to book her on a flight from Seattle at 4 p.m., but that would mean she wouldn’t be able to catch her cruise. “We thought we were screwed, that we were about to miss our cruise,” she said.

Air Canada did not immediately respond to an insider’s request for comment made outside normal working hours.

Smith told the Daily Hive Urbanized that Annie Nguyen, who had dropped off her mother at the airport that morning, met Smith in line and offered to take the family to Vancouver for free after their flight was cancelled. The nearly 140-mile journey took about two and a half hours, he added in the TikTok video.

Nguyen “had no reason to be in Vancouver, and during the drive he told us he had to drive three more hours to be on the other side of Washington for work that evening,” Smith told Daily Hive Urbanized.

Travel this summer has been marred by chaos at airlines and airports. Passenger numbers are almost back to pre-pandemic levels, but airports and airlines don’t have as many employees as before due to COVID-19 layoffs, attackAnd a Increase in resignation rates,

Due to this flight delay, Cancelled, long line for securityAnd lost luggage, One passenger told the insider that Air Canada, who went to Greece for sister’s wedding, lost her dress And then his return home was delayed by more than 24 hours.

read the original article on business Insider

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